Published: 15/04/2020

Jessie May is working  together with the Lifetime Service and Children’s Hospice South West to meet the urgent and essential needs of the families that we all care for through this challenging time.

Our first priority is to ensure that children remain cared for and supported in the community wherever possible and appropriate.

From 11 April, a dedicated telephone number offering 24/7 access to advice and support from a nurse with hospice/community care experience has been provided to families directly.

Published: 12/03/2020 | Last Updated: 23/03/2020

Jessie May considers the health of our children and families, our staff, donors and supporters of utmost importance. We are therefore monitoring closely the developments relating to the spread of the Coronavirus (COVID -19), noting the updates and following the advice given by the UK Government and Public Health England.

The current advice is that all organisations should continue with business as usual. Jessie May takes the health and wellbeing of all families, staff and volunteers very seriously and are continuously following the latest government advice on how to protect and slow the spread of the virus. 

To stay up to date, keep an eye on Jessie May social media channels and the website for further updates. 

For Families:

Dear Families,

I cannot begin to imagine the challenges you must now be facing with schools closing, services reduced and many of you in self isolation. I am sure you are all very worried.

I have been humbled by the support and understanding you have shown to our nurses when they have had to cancel visits. They are continuing to do their very best to provide support.

This is just to let you know that as I feared we are now cancelling our regular planned respite visits. We are meeting daily with our colleagues in the other community services to try and ensure that together we are able to support children at the end of life and those most unstable or unwell so that we can avoid them having to be admitted to hospital.

All of our staff are working from home when not out on visits, however they will still be contacting you to check how you and your child are. You can also phone us and ask a nurse to call you if you would like.

As a charity we are of course concerned about the impact upon our fundraising. You may therefore see in the coming days and weeks in Jessie May communications on our website and social media an appeal for support and donations.  Our Fundraising Team are working hard to ensure that we can safeguard a strong service for the future as traditional events are postponed.

As always if you’d like to discuss any of this further please contact myself, the Care Team or the Fundraising Team on the usual numbers or via email.

All the very best to you and your loved ones at this really difficult time … and Mums – a special mention to you all for Mothers Day – you do an amazing job!

Chris Roys

Chris Roys
Phone: 0117 9616840

Care Team
Phone: 0117 9582172

Fundraising Team
Phone: 0117 9582174

Information for you on Administration and Fundraising

Many of our support staff have the ability to undertake their work from home and where possible, we are encouraging this in line with the current Government guidelines surrounding COVID-19. We are also encouraging all staff to hold meetings over the phone or video conferencing, rather than face to face, where this does not cause too much disruption.

If you have a general Jessie May query, please email:, or call the main number on 0117 961 6840

If you have a query for our Fundraising Team, please email:, or call the main number on 0117 961 6840

Please do continue to support Jessie May through Fundraising where possible. You can donate to Jessie May during this time directly by:

  • Paying funds by bank transfer into the Jessie May bank account directly using the following details

    CAF Bank
    Sort code – 40 52 40
    Account Number – 00031294



  • Send a cheque to the Jessie May head office (made payable to Jessie May):

    35 Old School House, Kingswood Estate, Britannia Road, Kingswood, Bristol, BS15 8DB

Please do bear with us during this time. This is an unprecedented situation we are facing, and we aim to ensure minimal disruption and delay in responses as we navigate the ever-changing challenge COVID-19 is bringing across the nation. We will endeavour to update these statements as and when is appropriate.

Thank you

Keep Updated

Facebook: @jessiemaycharity
Twitter: @jessiemaytrust