Published: 15/04/2020 | Last Updated: 23/09/2020

Jessie May is working  together with the Lifetime Service and Children’s Hospice South West to meet the urgent and essential needs of the families that we all care for through this challenging time.

Our first priority is to ensure that children remain cared for and supported in the community wherever possible and appropriate.

From 11 April, a dedicated telephone number offering 24/7 access to advice and support from a nurse with hospice/community care experience has been provided to families directly.

For Families:

Dear Families,

I am writing to update you on the plans for the Jessie May service in the coming months. It is now clear that Coronavirus has not gone away and is likely to be around for some time, thus our way of meeting care and support needs for the children and families on the Jessie May case load must change.

During the lockdown period our main aim was to support the most unwell children and those who are at the end of life. We will continue to do this, however it has become increasing clear that we must adapt our support to meet the other children and families most in need.

We are continuing to work closely with partner services and to follow Government guidelines. As you will be fully aware the Government have issued guidance to say that all children will go back to school in September, unfortunately this is not the case and there is a group of children that will not be able to attend due to their particular needs.

With this in mind, Jessie May will focus on supporting children that are not of school age, those not able to attend school at all, and those who can only attend school on a very limited basis.

This does mean that some children who were receiving visits during lockdown may see this offer reduced for the time being. We do not plan to reinstate regular respite visits for all children at this current time. We do not have any plans to offer respite visits at tea time or Saturday at this current time. 

We will continue to  monitor the situation and we will review the plan during October half term. We will write to you again at this time to provide you with an update.

Many of the children’s Care Agreements are now out of date and overdue for renewal. We will only be updating these for the children we are currently visiting so that we are not adding any unnecessary risk to any children or families on our caseload.

For our continued safety, all of our care team nurses and staff continue to work from home when not out on visits, however they will still be contacting you to check how you and your child are. You can also phone us and ask a nurse to call you if you would like. We are also looking at other ways in which we can support you through virtual technology such as reading stories to children or offering support visits via platforms such as Zoom or Whatsapp video calling, so if you feel this is something you would like, please do ask us to set this up.

We understand the anxiety many parents must be feeling now that we are all slowly being encouraged to start to go back to some form of normality, so we would encourage you to talk to your child’s lead consultant for advice on when this will be right for your child.

Due to Government social distancing guidelines we were not be able to hold any of our Family Days this summer and have reluctantly had to cancel our Jessie May Christmas Party this year. We will be exploring alternative ways of coming together for our Tree of Light and Christmas events.

As always if you’d like to discuss any of this further please do not hesitate to contact myself, the Care Team Leaders – Steve Wiltshire, Helen Williams or Claire Matson or the Admin Team on the usual numbers or via email.

Chris Roys

Chris Roys
Phone: 0117 9616840

Care Team
Phone: 0117 9582172

Fundraising Team
Phone: 0117 9582174

Information for you on Administration and Fundraising

Many of our support staff have the ability to undertake their work from home and where possible, we are encouraging this in line with the current Government guidelines surrounding COVID-19. We are also encouraging all staff to hold meetings over the phone or video conferencing, rather than face to face, where this does not cause too much disruption.

If you have a general Jessie May query, please email:, or call the main number on 0117 961 6840

If you have a query for our Fundraising Team, please email:, or call the main number on 0117 961 6840

Please do continue to support Jessie May through Fundraising where possible. You can donate to Jessie May during this time directly by:

  • Paying funds by bank transfer into the Jessie May bank account directly using the following details

    CAF Bank
    Sort code – 40 52 40
    Account Number – 00031294



  • Send a cheque to the Jessie May head office (made payable to Jessie May):

    35 Old School House, Kingswood Estate, Britannia Road, Kingswood, Bristol, BS15 8DB

Please do bear with us during this time. This is an unprecedented situation we are facing, and we aim to ensure minimal disruption and delay in responses as we navigate the ever-changing challenge COVID-19 is bringing across the nation. We will endeavour to update these statements as and when is appropriate.

Thank you

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