Cancellations And Returns
In the event that you are not entirely happy with your purchase find out all you need to know about what to do next.
We hope you are delighted with your order. However if you are not entirely satisfied with your purchase, return it to us in good condition within 7 days and we will refund the original purchase price or replace the item where possible.
If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility and will be until the item reaches us. We recommend that you send the parcel by recorded delivery and keep proof of postage.
If the items you receive are faulty or are not what you originally ordered, we will cover all costs for postage and either refund or exchange where possible.
Item availability
Due to popular demand and limited availability, some of our products may sell out quickly. We will endeavour to replenish stocks, but this is not always possible. Where an item is out of stock, Jessie May has the right to cancel that item from the order. This does not affect your statutory rights.
Delivery
The charity can only accept orders online for delivery within the UK. For information about overseas deliveries please telephone 0117 961 6840.
Your order will normally be delivered within 14 days but please allow up to 21 days before you query a delivery.
Questions and queries
If you have any questions or order queries please contact our fundraising team on 0117 961 6540 (Monday – Friday 0900-1700). Alternatively please email fundraising@jessiemaytrust.org.uk
Charity Details
Registered charity name: The Jessie May Trust
Registered charity number: 1086048
The charity and company registered office address is:
For any queries or complaints about goods or services, please write to the above address. You can also telephone on 0117 961 6840.